Privacy Policy

1. Who We Are

Looking Fine Pty Ltd provides professional business and consulting services to clients across Melbourne VIC and greater Victoria. Our contact email for all privacy matters is ceo@lookingfine.online.

2. The Australian Privacy Principles

We comply with the 13 Australian Privacy Principles set out in the Privacy Act 1988 (Cth). These principles govern the collection, use, disclosure, quality, security and access of personal information by Australian organisations. Where this policy refers to personal information, it means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

3. What Information We Collect

Depending on how you engage with us, we may collect:

• Your name, business name and role;
• Your email address and preferred contact details;
• Information you provide when requesting a quote or making an enquiry;
• Information relevant to the consulting services we provide to you or your organisation;
• Website usage data such as pages visited and browser type, collected in a de-identified manner.

We only collect personal information by lawful and fair means, and only where it is reasonably necessary for our functions and activities.

4. How We Collect Information

We collect information directly from you when you contact us by email, complete a form on our website, request a quote, or engage our services. We may also collect information about you from third parties where you have consented to this, or where it is otherwise permitted under the APPs.

5. Why We Collect It

We collect, hold, use and disclose personal information to:

• Respond to enquiries and provide quotes;
• Deliver our professional business and consulting services;
• Manage our client relationships and business operations;
• Comply with our legal and regulatory obligations, including taxation and record-keeping requirements.

We will not use or disclose your personal information for direct marketing purposes unless you have consented, and even then you may opt out at any time by emailing us.

6. Disclosure of Personal Information

We do not sell or rent personal information. We may disclose personal information to third parties only where necessary to provide our services, where you have authorised the disclosure, or where required by law. Any third-party service providers we engage are required to handle personal information in accordance with the Privacy Act and the APPs.

We do not routinely send personal information overseas. Where an overseas disclosure is necessary, we will take reasonable steps to ensure the recipient complies with the APPs or is bound by equivalent privacy obligations.

7. Data Quality and Security

We take reasonable steps to ensure the personal information we hold is accurate, complete, up to date and relevant. We also take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. When information is no longer required for any lawful purpose, we take reasonable steps to destroy or de-identify it.

8. Access and Correction

You may request access to the personal information we hold about you, and request corrections where you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email ceo@lookingfine.online. We will respond within a reasonable period. There is no charge for a request, though we may charge a reasonable fee for providing a copy of the information.

9. Notifiable Data Breaches

If a data breach occurs that is likely to result in serious harm to individuals whose information we hold, we will comply with the Notifiable Data Breaches scheme under the Privacy Act, including assessing the breach and notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

10. Anonymity and Pseudonymity

Where practical, you may deal with us anonymously or using a pseudonym. However, in most cases we need certain identifying information to provide our services or respond effectively to your enquiry.

11. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site. This information is collected in a de-identified form wherever possible. You can adjust your browser settings to refuse cookies, though some parts of the website may not function correctly as a result.

12. Complaints

If you believe we have breached the APPs or the Privacy Act, please contact us first with details of your concern. We take privacy complaints seriously and will acknowledge and investigate your complaint promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner via www.oaic.gov.au.

13. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page.

14. Contact Us

For any privacy-related queries, requests or complaints, please contact:

Looking Fine Pty Ltd
ABN 70 703 559 611
Melbourne VIC
Email: ceo@lookingfine.online